Respectfully: We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. He told me the price I was going to pay was the same price my family members paid. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Adventures 0. Tripadvisor performs checks on reviews. The city of Cancun is young, as are most of its permanent and temporary inhabitants. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. What time will pick up be. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Datos. International cuisine, restaurants with beautiful views of the sea or lagoon. Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. Need a Ride? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. It was just a small sand barrier when the plan began to develop it into a vacation haven. . We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. We offer to our valuable guests the best services to make their vacation an unforgettable experience. 39. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Total should have been $192. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. I tried to submit a comment online, but it would not go through. Nader. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We were not happy. 15 tht of july , of course no reaction of this corrupt organisation ! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Bonampak Mza 2. No reaction of BD. Lote 7 SM. Canceled bus after confirmation without rectification. We were through security walking to our gate at 0645. He was nowhere to be found. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Jet Blue vacation package partnership with BD Experience. In cash. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. This delayed our trip for an hour. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Thanks for all your help Omar! Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Yes, that was the excuse for not doing the job that it will take more time!!! This tour agency is set up inside Hotel Cozumel & Resort. We had been sitting outside since 4:20!!! When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. We love the sit back and relax ride! This is the hardest company to contact. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Contact page of BD doesnt work, more than 10 emails sent. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! Worst excursion company ever, DONT USE!!! We also sent the chargeback voucher to your email for your records We offer to our valuable guests the best services to make their vacation an unforgettable experience. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. After waiting approximately 15 minutes, we were on our way. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They're very helpful. Fish therapy, zip bike and more more more are extra paid!! We sent them an email and still have not gotten a response. Sincerely, We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. 102. We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. Its always a pleasure to assist you and we remain at your disposal. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Estimado pasajero, We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. Transfer from the airport to the hotel. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Terrible. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. It will be our pleasure to serve you. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Their representatives were very rude . But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Then headed to Tulum. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. Customer Service Department, Dear Guest: All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Of course, nothing was as he promised. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. But we have to stand in line for ferry for 2 hours. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. I want to confirm a transfer booked through American Airlines. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Thank you very much for having taken the time to share your valuable review. Shame on you Bd, what a bad organisation !!!! Versace Yellow Diamond 50ml in Cancun duty free airport shops. My confirmation came from Costco who made my reservations. Corporate Offices in Mexico 39. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Thank you very much for contacting us. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. A nightmare of a company. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. How long typically is the wait for a private van at the Cancun Airport? Thanks! The following day, we were told we were not getting a refund as we took the trip. My trip was booked AND payed 2 times due to a failure of the system. Our arrival was without issues. Corporate Offices in Mexico We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. World-class shopping centers with well-known brands. Shared Transfers 0. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. 15 tht of july , of course no reaction of this corrupt organisation ! Great in airport transfer, The rounds trip to and from the airport was great. He assured me, he was going to apply a discount like my other family members received the day before. Once again, we want to apologize for this situation. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. Dear guest, Max. how to we confirm our pickup. Thank you very much for contacting us. Shame on you Bd, what a bad organisation !!!! Dear Guest: We were verbally told to be at the lobby for a 4:30 pickup. Ver en el mapa. WestJet needs to find a different company to use. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Flight changed to 6:50 on Thursday Jan 5. The concierge directed me to his desk. However, they changed everybody $20 a person when we got there. The company accommodated and told us our new pick up time. Please do not use them, they will ruin your trip!! I have emailed customer service with no response. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. My trip was booked AND payed 2 times due to a failure of the system. Hola, puedo llevar conmigo a mi mascota? Shame on you Bd, what a bad organisation !!!! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Interior was broken, transmission was broken. No reaction of BD. The only they cared for was tips and selling beers. I tried chat but no one has responded since this morning. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. We booked the tour to Cozumel at the best day counter in our hotel. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Rename to BadDay Experiences - con artists. Horrible experience. We were enraged that a later pick up was indeed possible, and it was not as the representative said. Enjoy the benefits of the app. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Menu</b> options in all restaurants for . This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Would rate 0 if possible. 15 tht of july , of course no reaction of this corrupt organisation ! We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. Water Activities 0. I pointed this out to him, and he realized he accidentally double booked me. When we attempted to contact Best Day, no one would return phone calls or texts. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. Contact page of BD doesnt work, more than 10 emails sent. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! It will be our pleasure to serve you. This review is the . Over 1,000,000 pictures Leader in the tours and . This is the version of our website addressed to speakers of English in the United States. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Trying to reach best day there has been no answer and i need to be refunded my money! Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. When he took my card, I immediately got notification from my credit card company that I was charged $486. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. Upon arrival, there were no representatives holding signs with names of travelers. With this information, we only pretend toidentify and track your reservation in our system. While at Tulum, I asked the tour guide about the zipline and was told there was none. Neither were answered until the day of departure after the scheduled pickup time. Very disappointed and terrible experience with this company. Dear Guest: It will be our pleasure to serve you. Private Transfers 0. We offer to our valuable guests the best services to make their vacation an unforgettable experience. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. Bonampak Mza 2. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. We had called a few days ahead to change our pick up time from the hotel. The zipline tour ran longer than stated but wasnt a big deal at all. Be warned, dont use this company!!!! BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. Starting From $30.00 USD Hilde Bec. I have emailed customer service with no response. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. Omar was FANTASTIC! Dear Guest: Overnight. Not sure? Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. d3 softball colleges in california, christopher's restaurant menu, mary ann cotton surviving descendants, Demonstrate to you that we are at your disposal 24 hours a day on line 800 522 to... 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